Privacy Policy

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CARE CONNECTION HOME SUPPORT Privacy PolicyEffective Date: April 7, 2026

Care Connection Home Support ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including communications via phone calls and SMS (text messaging).

1. Information We Collect

Personal Information

• Name, phone number, and email address
• Home address and contact details
• Emergency contact information

Health-Related Information (When Applicable)

• Medical conditions relevant to care services
• Care plans and provider coordination details

Communication Information

• Phone calls, SMS/text messages, and voicemails
• Appointment and service-related communications

2. How We Use Your Information

We use your information to:

• Provide home support and care coordination services
• Schedule visits and communicate with clients and caregivers
• Send appointment reminders and service updates
• Improve service delivery and client experience
• Comply with legal and healthcare regulations

3. SMS Terms and Consent

By providing your phone number and opting in, you consent to receive SMS (text) messages from Care Connection Home Support for purposes including:

• Appointment reminders
• Care coordination and service updates
• Follow-up messages regarding services

Message frequency may vary. Message and data rates may apply.You may opt out at any time by replying STOP. For help, reply HELP or contact us at (301) 304-7199 or joanna@careconnectionhomesupport.com. Consent to receive SMS messages is not a condition of purchasing any goods or services.

4. No Third-Party Marketing Disclosure

We do not sell, rent, or share your personal information, including mobile phone numbers, with third parties for marketing or promotional purposes.

5. HIPAA and Health Information Protection

We take appropriate measures to protect health information in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Access to sensitive data is limited to authorized personnel and handled securely.

6. Information Sharing

We may share information only when necessary:

• With healthcare providers directly involved in your care
• With authorized employees or contractors performing services on our behalf
• When required by law, regulation, or legal process

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

8. Your Rights

You may request:

• Access to your personal information
• Corrections to inaccurate data
• Limitations on certain communications

To exercise these rights, contact us using the information in Section 9.

9. Contact Information

Care Connection Home Support Email: joanna@careconnectionhomesupport.comPhone: (301) 304-7199 Address: 8181 Professional Place, Suite 240, Landover, MD 20785

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Continued use of our services after any update constitutes acceptance of the revised policy.

© 2026 Care Connection Home Support, owned by Joanna King DNP. All rights reserved.